Privacy Policy

1. What Information We Collect

Account Information

When you sign up, we collect:

• Your name and email address
• Company name and contact information
• Password (encrypted - we can't see it)
• Payment information (processed securely by Stripe)

Inspection Data

When you use DVI.Report, we store:

• Your vehicle inspection reports
• Photos you upload with reports
• Digital signatures
• Vehicle and trailer information
• Inspection dates and results

Technical Information

Like most websites, we automatically collect:

• IP address and location (for security)
• Browser type and device information
• How you use the service (which features, when)
• Error logs and performance data

2. How We Use Your Information

To Provide the Service

• Create and manage your inspection reports
• Store your data securely
• Generate PDF reports
• Send email notifications about defects
• Process payments and manage subscriptions

To Keep Things Running Smoothly

• Provide customer support
• Fix bugs and improve performance
• Prevent fraud and security issues
• Monitor system health

To Improve the Service

• Analyze usage patterns (anonymous data only)
• Develop new features
• Optimize performance

3. How We Protect Your Data

Security Measures

• All data is encrypted in transit and at rest
• Multi-factor authentication available
• Regular security audits and updates
• Access controls and activity logging
• Secure data centers with physical security

Company Isolation

• Your data is completely separate from other companies
• Only your authorized users can access your reports
• Role-based permissions control who sees what

4. Who We Share Data With

We Don't Sell Your Data

We never sell, rent, or trade your personal information or inspection data to third parties.

Limited Sharing for Service Operation

We only share data when necessary:

• Payment Processing: Stripe handles payments securely
• Email Delivery: SendGrid delivers your notifications
• Cloud Hosting: Our servers are hosted securely
• Legal Requirements: If required by law or court order

Within Your Company

• Your authorized users can access company inspection data
• You control who has access through user management
• Audit logs track who accessed what

5. Your Rights and Choices

Access and Control

• View and download all your inspection data
• Update your account information anytime
• Delete specific reports or data
• Export your data in standard formats

Account Management

• Cancel your account anytime
• Data remains accessible for 90 days after cancellation
• Request complete data deletion

Communication Preferences

• Control email notifications
• Opt out of marketing emails (though we rarely send them)
• System notifications can't be disabled (login alerts, etc.)

6. Cookies and Tracking

Essential Cookies

We use cookies to:

• Keep you logged in
• Remember your preferences
• Prevent security issues
• Make the service work properly

Analytics

• We track how the service is used to improve it
• This data is anonymous and aggregated
• No personal identification in analytics

7. Data Retention

Active Accounts

• We keep your data as long as your account is active
• You can delete specific reports anytime
• Legal/compliance requirements may extend retention

Cancelled Accounts

• Data remains accessible for 90 days
• After that, data is permanently deleted
• Backups are cleared within 12 months

8. International Data Transfers

Your data is processed and stored in the United States. By using DVI.Report, you consent to this transfer and processing.

9. Children's Privacy

DVI.Report is not intended for children under 13. We don't knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy occasionally. If we make significant changes, we'll notify you by email or through the service. Continued use means you accept the updated policy.

11. California Residents (CCPA Rights)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Non-Discrimination: We won't discriminate against you for exercising your rights
• Right to Opt-Out: We don't sell personal information, but you can confirm this

To exercise these rights, email support@dvi.report with subject line "CCPA Request"

12. Contact Us About Privacy

Questions about privacy or want to exercise your rights?

• Email: support@dvi.report
• Subject Line: "Privacy Request" or "CCPA Request" for faster handling

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